Purchase + service policies.

Component condition

Every major part is identified as new, pre-owned, or reconditioned. Pre-owned parts are cleaned and checked in the complete system. “Reconditioned” means additional hands-on service was performed; for a graphics card, that can include disassembly, cleaning, new thermal paste and pads, reassembly, and testing. It does not mean manufacturer-refurbished unless stated.

Testing + performance

Complete PCs are stress-tested and tested in real games. Posted FPS, settings, temperatures, and notes describe that exact system under the stated conditions. Results can change with game or driver updates, room temperature, settings, background software, and later configuration changes, so they are test evidence—not a permanent performance guarantee.

Diagnostics + repair approval

A $99 Diagnostic + Repair Assessment is credited toward labor when the recommended repair is approved and completed. It remains due if no fault is found, the repair is declined, or repair is not economical. EmberCore PCs confirms the scope and price before paid work begins and gets written approval before buying parts or exceeding an approved estimate. Quotes are valid for seven days.

Custom builds + deposits

Before a deposit, the buyer receives a written parts list, condition disclosures, price, and estimated completion date. The standard deposit is 50% and is refundable until parts are ordered. After procurement or work begins, a cancellation refund equals the deposit minus documented nonrecoverable component, restocking, shipping, and completed-labor costs. The balance is due before handoff or shipment.

Ready-built returns

Contact EmberCore PCs within seven calendar days of handoff or delivery for a change-of-mind return on an in-stock, ready-built PC. The system must be unchanged and include all supplied accessories. The buyer covers change-of-mind return shipping and insurance. Refunds follow inspection, normally within ten business days; documented loss from damage, missing items, or unauthorized changes may be deducted.

• Incorrect or verified defective items are handled at EmberCore PCs’ reasonable shipping cost.
• Custom builds are not change-of-mind returnable after approved component procurement begins, but defects remain covered.

Limited warranties

Complete PCs: one-year Limited Warranty on EmberCore PCs assembly and workmanship. Listed pre-owned or reconditioned components receive 90-day limited parts coverage unless the listing promises longer. New components keep any applicable, transferable manufacturer warranty.

Repairs: 90-day Limited Workmanship Warranty on the specific completed repair. Replacement-part coverage is stated on the invoice; customer-supplied parts are not warranted, but installation workmanship is.

• Covered remedy may be diagnosis, repair, equivalent replacement, or refund if repair or replacement is impracticable.
• Damage from accidents, liquid, infestation, abuse, improper transport, power events, unstable overclocking, malware, or later modifications is excluded only when it caused the failure.

Data + device access

Back up important files before service and remove highly sensitive material when possible. Diagnosis may require access to operating-system logs, settings, and files related to the reported problem; access is limited to what is reasonably necessary. Data may be erased or reformatted only when necessary and authorized. No repair can guarantee data preservation or recovery.

• Do not submit passwords, payment details, Social Security numbers, or private files through the website forms.
• If a login is needed, arrange it privately; credentials should be removed after the job closes.

U.S. shipping

Shipping is quoted from packed size, weight, destination, and service level. Complete PCs ship tracked, with direct signature and full purchase value declared or insured. Systems use rigid double-wall packaging, anti-static protection, internal case support, and separate securing or removal of heavy graphics cards when appropriate.

Shipping damage

Report visible or concealed damage as soon as possible—ideally within 48 hours. Photograph the shipping label, every side of the carton, the packing materials, and the system. Keep the computer, box, inserts, and all packaging until the claim is resolved. Do not power on a visibly damaged PC. The 48-hour request helps the carrier claim and does not remove statutory rights.

Worldwide requests

Worldwide shipping is available by individual written quote. The buyer is the importer of record and is responsible for destination duties, taxes, brokerage, and customs charges unless the quote says otherwise. EmberCore PCs uses accurate customs descriptions and value. Compatibility, restrictions, transit risk, insurance, and international return cost are reviewed before payment.

Communication + timing

Replies are typically sent within one to two business days. Estimated completion and shipping dates are confirmed in writing and may change if a component is unavailable or testing uncovers a problem. If a delay changes an agreed timeline, the buyer is contacted with options before the order proceeds.

Handoff appointments

Local purchase handoff and repair intake are by confirmed appointment in the Easley area. The meetup point is not EmberCore PCs’ home address or a public storefront. Please do not arrive without a confirmed time and private handoff instructions. Orders are held for seven days after the ready notice unless another arrangement is made.